State Department of Assessments and Taxation – BusinessExpress Streamlines Registrations for Business Owners and Improves the Customer Experience

By modernizing its systems and eliminating waste in processes, business registration processing times went from 10 weeks to under 4 weeks, most transactions are completed within 48 hours, 1 in 2 business owners conduct their business with the state online outside of normal business hours, and 1 in 5 do their business with the state from a mobile device. These improvements reduce the aggravation of business owners and improve their customer experience with the state.

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